Philippine property group creates call centre space

Philippine property group Gokongwei is converting space in its Manila Robinson's malls into call centre space for its outsourcing clients, according to The Manila Times.

Besides confirming plans to convert its cinema complex in Cainta, Rizal, for outsourcing firms engaged in technology-based retail, services and computer education sectors, it is also renovating a part of its Robinson's Supermarket in Novaliches, Quezon City, for the needs of its call centre clients. Global outsourcer Teletech has already started its operations in the Novaliches mall.

"Robinson's Land, especially the High Rise Division and the mall division increasingly so, is a major lessor of call centre space. Behind Robinson's Pioneer is also a call-centre building that recently went up and it has been practically fully committed," Robinson's Nilo Mapa said. Mapa said Robinson's is seeking accreditation from the Philippine Economic Zone Authority (PEZA) for its call centre in Cainta, which will also have a Robinson's Supermarket on the ground floor.